Frequently Asked Questions
SHIPPING & DISCREET PACKAGING
How long will it take to receive my order?
Orders are processed Monday through Friday, excluding holidays. Domestic U.S. orders are typically delivered within 3–5 business days after shipment. Delivery times are estimates and may vary depending on destination, carrier delays, weather, holidays and other circumstances outside our control.
FREE standard shipping is available on U.S. orders $79+. Orders under $79 ship for a $6.99 flat rate. Prefer UPS? UPS shipping is available at checkout for an additional fee.
See our Shipping & Delivery Policy for complete details.
Is my package discreet?
Absolutely! Your privacy matters to us. Orders arrive in plain, discreet packaging with no mention of The Flirtation Station or the products inside. The return label displays only “TFS.”
What will appear on my payment statement?
Charges on your payment statement appear as “TFS Good Vibes by Linda LLC.”
Do you ship to APO/FPO/DPO addresses?
Yes! We proudly ship to APO, FPO and DPO addresses via USPS. Military mail may require additional delivery time depending on the destination.
Please note that UPS shipping is not available for APO/FPO/DPO addresses.
Do you ship internationally?
We currently ship directly to the United States and Canada.
Customers in other countries may choose to use a U.S.-based third-party package forwarding service. Once tracking confirms successful delivery to the forwarding address provided at checkout, any additional international shipping, customs requirements, duties, restrictions, loss, damage or delivery issues are the responsibility of the customer and/or forwarding provider.
Customers using a forwarding service are responsible for confirming that the products ordered can legally be imported into their destination country.
See our Shipping & Delivery Policy for additional information.
Where is The Flirtation Station located?
The Flirtation Station is a U.S.-based small business located in South Florida. Orders are shipped discreetly from the United States - they're not being shipped to you from an overseas warehouse.
TOY CARE & MAINTENANCE
What type of charger should I use for my rechargeable toy?
Use only a standard 5V USB power adapter. Avoid fast-charging adapters, which may damage products not designed for higher-output charging.
Always check the charging instructions included with your specific toy.
How often should I charge my toy if I'm not using it?
Recharge rechargeable toys every 1–2 months, even when not in use, to help maintain battery health. Avoid leaving rechargeable toys completely discharged for extended periods.
What type of lubricant should I use with my toy?
Water-based lubricant is the best choice for most toys. Silicone-based lubricants are generally not recommended for silicone toys, as they may damage or degrade the material.
Our Simply lubricants are toy-compatible options.
💙 Bonus: Purchase a Simply lubricant and receive a lifetime discount on future refills! Look for your discount code on the bottle.
How should I clean my toy?
Use a toy cleaner recommended for intimate products and follow any cleaning instructions provided with your toy. Allow your toy to dry completely before storing.
How should I store my toy?
Keep your toy in its original packaging or a clean toy storage solution. Store it in a cool, dry place away from direct sunlight.
Do toys come with a warranty?
Yes. The Flirtation Station provides a 30-Day Defective Product Guarantee on eligible toys. Many products also include additional warranty coverage directly through the manufacturer, often for one year or longer depending on the brand.
Please keep your original product packaging, manuals, accessories and UPC for at least 30 days after delivery. These items may be required to process a defective-product claim.
Please see our Returns & Warranty Policy for complete details, or reach out through Live Chat if you have questions about the warranty for a particular toy.
PRIVACY & SECURITY
Is checkout secure?
Yes. 🔒 The Flirtation Station uses Shopify and trusted payment providers to provide a secure shopping and payment experience.
For more information about how your personal information is collected, used and protected, please see our Privacy Policy.
How is my personal information handled?
Your privacy is important to us. Personal information may be processed by The Flirtation Station, Shopify and trusted service providers as necessary to operate our store, process payments, fulfill orders, provide customer support and deliver other services.
For complete details about the information we collect and how it may be used or shared, please review our Privacy Policy.
RETURNS, DAMAGE & PRODUCT ISSUES
What should I do if my order arrives damaged?
Please contact us as soon as possible through Live Chat or our Contact Us page if your order arrives damaged or there is a problem with your shipment. Include your order number and details about the issue so we can assist you.
What if my toy stops working?
If your toy stops working within 30 days of delivery, reach out through Live Chat or our Contact Us page with your order number and information about the issue. We may ask you to complete a few troubleshooting steps before processing a claim.
Eligible toys are covered by The Flirtation Station's 30-Day Defective Product Guarantee. Please keep the original product packaging, manuals, accessories and UPC, as these may be required to process your claim.
After 30 days, many products may still be covered by a manufacturer warranty of one year or longer, depending on the brand. We're happy to help point you in the right direction for manufacturer warranty support.
Please see our Returns & Warranty Policy for complete warranty and return information.
NEED HELP?
I still have a question. How can I reach you?
We're happy to help! 💙 Reach out through our Live Chat feature for assistance or visit our Contact Us page.
Whether you have a question about a product, lubricant compatibility, toy care, shipping or your order, we're here to help.