Refund policy
Returns & Warranty Policy
Due to the intimate nature of many of our products and for the health and safety of our customers and team, all sales are final unless an item arrives damaged, defective or incorrect. This applies to purchases made through our website and at in-person parties.
Please review product descriptions, measurements, sizing information and your order carefully before completing your purchase. If you have questions before ordering, reach out through Live Chat and we'll be happy to help.
30-Day Defective Product Guarantee
Eligible toys purchased from The Flirtation Station are covered by our 30-Day Defective Product Guarantee, beginning on the date your order is confirmed as delivered.
If your toy stops working or appears to have a manufacturing defect within 30 days of delivery, please contact us through Live Chat or our Contact Us page. Please provide your order number, the item and a description of the issue. We may also request a photo or video to help us identify the problem.
We'll always try to troubleshoot the issue first. Some product concerns can be resolved through charging, travel-lock or other troubleshooting steps without requiring a replacement.
Please keep the original product box, packaging, manuals, accessories and UPC for at least 30 days after delivery. These items may be required to process a defective-product claim.
Warranty Coverage: Our complimentary 30-day warranty covers defects in materials and workmanship. It does not cover normal wear and tear, misuse, accidental damage, or damage resulting from charging, cleaning, or care that is inconsistent with the product instructions.
If we're unable to resolve the issue through troubleshooting and the product qualifies under our guarantee:
- The defective toy will be replaced with the same model when available. Replacement color may vary based on availability.
- If the exact model is unavailable, we will provide replacement options of equal or greater value for you to choose from. Available replacement options are determined by The Flirtation Station.
- Defective products may be required to be returned to us before a replacement can be completed. Return instructions will be provided if necessary.
- Refunds and store credit are not issued in place of an eligible defective-product replacement.
What Is Not Covered?
The 30-Day Defective Product Guarantee covers eligible products with a manufacturing defect. It does not cover damage caused by misuse, improper care or storage, normal wear and tear, accidental damage, improper charging, use of incompatible lubricants or cleaning products, unauthorized modifications, or failure to follow the product manufacturer's instructions.
Manufacturer Warranty After 30 Days
Most of our motorized items include a manufacturer's warranty, typically ranging from 1 to 5 years.
If you experience an issue after The Flirtation Station's 30-Day Defective Product Guarantee has ended, we're still happy to help troubleshoot the problem. If we're unable to resolve it, warranty service will generally need to be handled directly through the manufacturer according to its warranty terms.
Keep your proof of purchase, product packaging, manuals, accessories and UPC whenever possible for the duration of the manufacturer's warranty. The manufacturer may require some or all of these items when processing a claim.
Manufacturers have their own warranty procedures. Some may provide a prepaid shipping label, while others may require the customer to pay shipping costs associated with a warranty claim. The Flirtation Station is not responsible for shipping fees or other costs associated with manufacturer warranty service after our 30-Day Defective Product Guarantee has ended.
Not sure who to contact? Reach out through Live Chat or our Contact Us page and we'll be happy to point you in the right direction. 💙
Damaged or Incorrect Orders
If your order arrives damaged during shipment or you receive an incorrect item, please contact us as soon as possible after delivery. Include your order number and details about the issue. Photos of the product and/or shipping packaging may be requested.
Please keep the item, product packaging and shipping materials until we've reviewed the issue and provided instructions.
Lingerie, Costumes & Apparel
Due to the intimate nature of lingerie, costumes and intimate apparel, these items are final sale and cannot be returned or exchanged for sizing, fit, preference or change of mind.
If an apparel item arrives defective or incorrect, please contact us as soon as possible. The item must remain new, unworn and unwashed with all original tags, packaging, accessories and UPC intact.
When available, the defective item will be replaced with the same style. Replacement color may vary based on availability. If the exact style is unavailable, we will provide alternative replacement options of equal or greater value for you to choose from.
In some cases, the defective item may need to be returned to us. If a return is required, we will provide instructions.
Sale & Clearance Items
Closeout, clearance, flash sale, limited edition, limited quantity and other specially discounted items are final sale. They cannot be returned or exchanged because of preference, sizing, fit or change of mind.
If a sale or clearance item arrives damaged, defective or incorrect, please contact us so we can review the issue. Eligible defective toys remain subject to the terms of our 30-Day Defective Product Guarantee.
Order Cancellations
Online Orders
You may request to cancel an online order within 24 hours of purchase, provided the order has not already been processed for shipment.
We process orders quickly, so a cancellation cannot be guaranteed. Once an order has been processed or a tracking number has been issued, it can no longer be canceled.
If a cancellation is approved, the refund will be issued to the original payment method. Any non-refundable payment processing fees incurred by The Flirtation Station may be deducted from the refund where permitted.
In-Person Party Purchases
All in-person party purchases are final. Party host rewards are based on total guest sales, which include individual purchases made during the party. Merchandise credit cannot be issued for a change of mind.
If an item purchased at a party is defective, the applicable defective-product terms outlined above still apply.
Returned / Undeliverable Packages
If your order is returned to us because of an incorrect or incomplete address, missing apartment or unit number, an unclaimed package, non-deliverable address or another issue outside our control, we will attempt to contact you using the information provided with your order.
The customer is responsible for applicable re-shipping charges. If re-shipping is available, an invoice for the additional shipping cost will be sent to the email address associated with the order.
If the re-shipping invoice is not paid within 7 days, the merchandise will be restocked and no refund will be issued.
Please see our Shipping & Delivery Policy for additional information.
Canada & Third-Party Package Forwarding
Orders shipped directly to Canada may be subject to customs duties, taxes, tariffs, brokerage fees or other charges imposed by customs authorities or the carrier. These charges are the customer's responsibility.
Customers in other countries may choose to use a U.S.-based third-party package forwarding service. Once tracking confirms successful delivery to the forwarding address provided at checkout, any additional international shipping, customs processing, duties, restrictions, loss, damage or delivery issues are the responsibility of the customer and/or forwarding provider.
Customers are responsible for confirming that the products ordered can legally be imported into their final destination country. The Flirtation Station cannot replace or reimburse items that are held or confiscated by customs.
Refused international packages are not eligible for a refund. Refunds will not be issued when a package is refused or returned because of unpaid taxes, duties, tariffs or brokerage fees.
Please see our Shipping & Delivery Policy for complete international shipping information.
Questions or Need Help?
We're here to help. 💙 If you have a question about a damaged item, defective toy, manufacturer warranty or your order, reach out through Live Chat or visit our Contact Us page.
Please have your order number available so we can assist you as quickly as possible.
Buyer Acknowledgment
By completing a purchase from The Flirtation Station, you confirm that you are 18 years of age or older and that you agree to the terms outlined in this policy.